From their extensive blends, to seasonal favourites, DAVIDsTEA has got you covered for all of their tea needs. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! Please note that your shipping address cannot be changed on the current order once it is placed, but can be changed for all future shipments within the subscription. Reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Shipping is free with the purchase of your box! $5 flat fee shipping & Free shipping over $75. You will receive a confirmation email once your order is placed. You do not! Welcome to the world's best tea party! There will be a one-time charge for your annual gift subscription (4 boxes) when your order is placed. Other questions? Please enter your name and password. We believe that our product development platform and level of innovation have helped us earn a strong and loyal customer following that is passionate about DAVIDsTEA. Do you accept returns or exchanges on items in the subscription box? You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. Sorry for any inconvenience. 525 DAVIDsTEA reviews. I applied online. Interview. Returns with a gift receipt are eligible for exchange or store credit only. If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! Please note that re-enrolling will activate your subscription for another year (4 boxes). It’s a gift that keeps on giving! There will be no charges after the full payment is taken. Some will be available on our website for you to purchase right away and some teas included in your box will be sneak peek teas that will not be available until a later date. BEWARE THE COLOR CHANGING WHALES MUG. I would never order from them again and only hope we get our Christmas tea before they go out of business completely and rob us of our money. It was fun and light hearted. | Great tea, friendly stores and above-and-beyond customer service. Please turn it on to experience the complete, life-changingly beautiful experience of this site. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. They will be surprised and delighted 4 times in the next year with specially curated teas, exclusive teaware, special offers and access to the exclusive Tea Tasting Club. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. ), exclusive teaware, special offers, exclusive access to our Tea Tasting Club, and so much more! Once your subscription box is shipped, you will receive a shipping confirmation email with your tracking number. Once again, DavidsTea customer service is amazing. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? The subscription is currently a year-long experience with 4 boxes total. Application. | Bienvenue au par-thé! Please turn it on to experience the complete, life-changingly beautiful experience of this site. The water temperature and time will vary based on the blend and so check out the booklet to make sure you are steeping it just right! Get news and promotions quickly by signing-up to our newsletter. The phone interview consult was amazing. DAVIDsTEA is a homegrown Canadian specialty store focusing on tea and tea accessories. Beware of ordering online! You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. 9:00AM-5:00PM (ET) 1-855-702-3006. Additionally, we do not accept in store purchases to be returned to our online store. Benefits that aren't interesting to the customer or that the customer may not acknowledge are omitted. Premium Loose Leaf Tea. Investor Contact MaisonBrison Communications Pierre Boucher 514.731.0000 investors@davidstea.com. Buy 8 oz of select wellness teas. Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved! Infusers & Accessories. Purchased something online and wish to return it?For items purchased online within the last 30 days that you wish to return or exchange, simply fill out our Contact Us form. You will purchase a subscription for 1 year (total of 4 boxes) and the subscription will automatically end after the 4th box. Sorry for any inconvenience. Please enter your name and password. If you place your order on the Canadian website, you will be billed in CAD. So I purchased the gorgeous color changing whales nordic mug from DavidsTea when I was picking up the spring line of teas to try. At this time, we do not offer corporate or bulk gifting of our subscription box. Contact frequentsteeper@davidstea.com to announce your new job with us and ask about next steps. Importantly, the DAVIDsTEA business model is based on innovation, quality and the customer experience. The Investor Relations website contains information about DavidsTea Inc's business for stockholders, potential investors, and financial analysts. Just enter that number on the carrier’s website to see your tracking information. Offering great tea, friendly store environments, and above-and-beyond customer service, DAVIDsTEA opened its doors for the first time on Queen Street in Toronto, Canada, in 2008. Get news and promotions quickly by signing-up to our newsletter. Purchased something at one of our locations and wish to return it?For items purchased in store that you wish to return or exchange, simply visit your local DAVIDsTEA. There will be instructions on how to join in the box you receive! You can then choose to renew for another year! Improperly using the Frequent Steeper program yourself or on Find helpful customer reviews and review ratings for DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz (SP) at Amazon.com. Customer perception is one of the most valuable aspects of a company. Additionally, we do not accept in store purchases to be returned to our online store. Amazon.com : DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz : Grocery & Gourmet Food She showed me around the store and asked me a few questions about how I would handle certain customer service based situations. DAVIDsTEA (USA) Response Jan 16, 2020 Hello, While we do understand the customer's point of view, legally we do not have to stipulate verbally that the item is final sale, as long as it is indicated on the receipt, however ethically speaking it is good customer service to state this verbally. Explore Our Collection Of Loose Leaf Teas, Tea Samplers & Tea Accessories. We're currently unable to process your request for technical reasons. DAVIDsTEA offers returns and exchanges on unused purchases within 30 days. Please note that your billing address and payment method cannot be changed on the current order once it is placed but can be changed for all future shipments within the subscription. 11,854 were here. The phone screening was quick, unitrusive and the little conversation gave me insight into what the company will be all about. I purchased 2 Nordic mugs ($9.50 X2)and variety 20 tea pack ($15.00) that was on sale on Dec. 31, 2019 at the Richmond Centre Store (*****). Enjoy up to 20% off on loose leaf tea only. This serves as a guideline for employees who are selling or representing the product to the customer. With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to snuff. ca_davidstea@pwc.com. Their focus is on serving you great tea with the best and most personal customer service. Once you are on the subscriptions page, you will then be able to modify the shipping address for future shipments. They're seriously passionate about their teas. I briefly met with the store manager. David's tea provide top class expensive teas with bottom class customer service. We know we’re behind in getting back to your important questions & concerns. Almost all customer service disputes can be resolved to the customer's satisfaction by using our Customer Service, reachable at www.davidstea.com/contactus . Once you are signed in and on your account page, select “My subscriptions” listed on the left-hand side. Note that your financial institution may take longer to reflect the transaction.We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. www.davidstea.com There will be a one-time charge for your annual subscription (4 boxes) when your order is placed. You can subscribe for 1 year and receive 4 seasonal boxes. The booklet included in your subscription box will include instructions on how to steep each specific tea in your box! DAVIDsTEA Inc. is committed to providing each customer with the highest standard of customer service. If you place your order on the American website, you will be billed in USD. I received an email saying that David’s Tea is having a 20% off sale from 12pm-5pm EST and I have been trying for hours now to even get tea into my cart (it keeps deleting out the cart!) Organic Teas. DAVIDsTEA | 32,859 followers on LinkedIn. Get 2 oz FREE. DAVIDsTEA 5430 Ferrier, Mount-Royal Quebec, Canada H4P 1M2. They have stopped responding to any inquiries. We love tea, but not spoilers! Buy the best loose leaf tea at DAVIDsTEA. If you would like to gift the subscription, please select “Gift”, and make sure you enter the correct applicable information for the gift recipients, including their full name and shipping address. We do not offer customization options for our subscription boxes at this time. I interviewed at DAVIDsTEA (Boston, MA (US)). Enjoy up to 20% off on loose leaf tea only. Can't make it to a store? Steepers, Pitchers & More. easy going and very personable. If you wish, you can choose to unsubscribe at any time. If you would like to cancel your subscription, please fill out our Contact Us form. Not head over heels with your latest purchase? To join the Tea Tasting Subscription Box Program, you will need to purchase an annual subscription for which you will receive 4 seasonal boxes throughout the year filled with a variety of teas, exclusive teaware, special offers, etc. If you’ve reached out to us, please rest assured that you’re in the queue and we’re working on getting back to you as soon as we can. All refunds will give back money on the original form … Check our FAQ page for answers to your most frequently asked questions. If you’re unhappy with your purchase of one of these items, please feel free to complete our Contact Us form, and we’ll get back to you with a proposed solution.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. Ok, so maybe this is just an awful April Fool’s joke? Travel Mugs. Telephone Number: +1 (855) 702-3006 Email Address: customerservice@davidstea.com Items purchased from November 16th, 2020 to December 31st, 2020 can be returned or exchanged with the original receipt until January 31st, 2021, in accordance with our return policy stated above. Get 2 oz FREE. Once your order is confirmed, you will receive a link to a PDF Greeting Card for the subscription that you can print or send electronically to your gift recipient before they receive the box! DAVIDsTEA Customer Service Contact Info. 2. Please allow at least three weeks for your return to be processed; you will receive an email confirmation once your return has been processed. A free inside look at company reviews and salaries posted anonymously by employees. Customer benefits are reasons a product or service is valuable to a customer. Please make sure you are subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching! Please note that it may take us longer than usual to reply during especially busy periods. Our primary executive offices are located in Montreal, Quebec, Canada. You can expect a box once every 3 months, starting January 8. Read honest and unbiased product reviews from our users. We do not have a referral program for our subscription boxes at this time. Returns are accepted both online by filling out the customer service form or in-store with the presentation of the original receipt. We hope you love shopping at DAVIDsTEA as much as we love working here. Interview. A free inside look at company reviews and salaries posted anonymously by employees. We will gladly return or exchange unused items within 30 days with the original receipt. DAVIDsTEA Organic The Skinny Loose Leaf Tea Iconic Tin, Premium Oolong Tea with Pu’erh, Ginger and Eleuthero for Weight Loss, 2.8 oz / 80 g 4.8 out of 5 stars 7 $19.00 Monday to Friday. If you are Canadian and want to ship to a US address, you can visit, If you are American and want to ship to a Canadian address, you can visit. Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. 530 DAVIDsTEA reviews. All gift cards and sale items are final sale. To purchase a subscription on our US site, we accept VISA, Mastercard and American Express credit cards, as well as VISA debit cards. Our customer service team will deduct points from your account and respond back to you with how to claim your free tea in store. As such, customer benefits are restricted to those value propositions that customers recognize. I’ve tried mobile and on … The Tea Tasting Club is designed to bring together tea lovers, to discuss the boxes you receive, teas you love, recipes, tips and tricks, and most importantly, share the tea journey together. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. If you received your subscription box as a gift, you will need to contact the purchaser, who can then have this information updated on your behalf. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction If you encounter any issues with your order do not expect any type of customer support from David's tea. Good tea, terrible customer service. Your browser's Javascript functionality is turned off. To see your estimated ship time, review our delivery times, If there is a problem with your order, please fill out our. Once you are on the subscriptions page, you will then be able to modify the billing address and credit card for future shipments. This will depend on the tea you are looking to purchase. Buy 8 oz of select wellness teas. If a dispute should arise between you and DAVIDsTEA, we want to provide you with a resolution that is efficient and cost effective by using our Customer Service team. Your browser's Javascript functionality is turned off. Purchases can easily be returned by mail (free of any return shipping or handling fees) if you use the prepaid return label.Please note that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. If you have questions or need assistance concerning your account. $5 flat fee shipping & Free shipping over $75. We do not currently accept returns or exchanges on our subscription boxes, nor any of the individual items within the box. On the subscription box page, you will have the option to buy or gift a subscription box. OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. We currently cannot pause a subscription; however you can cancel and reactivate your subscription at any time. You will receive a booklet with your subscription box with instructions included on how to join the Tea Tasting Club Facebook group. 3. Please ensure that you cancel at least 10 days before your next box is planned to ship to receive a full refund for the remaining boxes. If you cancelled your subscription and would like to reactivate, we invite you to go through the subscription steps again to re-enroll. You will receive all new items and teas in every box. You can cancel your subscription at any time. Already registered? Get your tea delivered right to your door! We do not accept discount codes to be used on subscription boxes. If there is a problem with your order, please fill out our Contact Us form. What we can tell you is that there will be a variety of teas (including some sneak peeks! Please make sure to include your order number, and list the items you wish to return, and we’ll reply with instructions on what to do next.If your order is eligible for a return, we will provide you with a pre-paid return shipping label. If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. The specifics of the box will remain a surprise for you or the person you are gifting it to. Media Contact PELICAN PR Lyla Radmanovich 514-845-8763 media@rppelican.ca Unfortunately, we only offer shipping within Canada and the USA at this time. David's Tea Customer Service- HELP? With our range of traditional premium teas to fun & innovative blends, we can satisfy any palate or craving. With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to scratch. To find out how to return a product, please refer below. 9:00AM-9:00PM (ET) Saturday and Sunday. We're currently unable to process your request for technical reasons. This exclusive Facebook group is open to all customers who purchased or were gifted a subscription box. I interviewed at DAVIDsTEA in March 2018. Already registered? All refunds will be processed using the same method of payment as the original purchase. Tea Press & Pitcher Press. Prepacked Teas. Cards, as well as VISA debit cards shipping address for future shipments ” at the bottom of individual. 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