When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Method 1: Initialize WD hard drive in Disk Management. Try contacting WD Support. If however, everything is old, then I’m lost. In case they screw that up and I cannot get in. Western Digital Dashboard. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. Anybody has the sam… Not sure if you could insert that snapshot into the Chat. HowAboutMe July 11, 2020, 2:41pm #10. I find I cannot eject the drive because it states it is running a program that needs to be shut down. WD Drive Utilities for Windows. Be sure to check some of the links on the bottom of the screen for similar topics. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). Replace a damaged drive if it’s in warranty. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … Are you referring to WD Drive Utilities? I opened the utilities but I don’t see my cloud home. It seems win 10 hates anything that is a bit different . Try Quick fixes when WD hard drive is not recognized by Mac. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. Hi, the issue is the WD Backup unable to detect the drive. Thats why I have not tried to use the security password section. Plug it to another USB port. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. How about WD Security? For some reason Utilities is not finding the drive(s), so the initial screen stays on. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. the WD backup unable to detect my external WD passport drive. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. the problem is when i install WD backup into my PC, it stuck at this page. OS, PC type, Brand? This is on a laptop running Windows 7. I tried to update drive firmware, but was not successful. Windows recognizes the drive.I want to update the firmware and I can’t. it only happen in window 10 whereas my other old window PC no problem. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. If PC is new, or Passport is brand new then there is some other issue. It does exactly what it says on the box. In situations where you are unable to detect your hard drive. The latest setup file that can be downloaded is 15.7 MB in size. Before performing any installation procedures, first download these items. Worry about data loss? I have tried all the solutions, disabling the 1394 Network Connection, … If you can see files on the Passport drive, then you are probably not using software. When I click on Back up it does show the drive. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. HDDScan. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. There is one for Mac. Cliff, Hi thank you for your response to my confusion Clifford. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? Mount the drive in a 3.5" device bay. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Installing a WD hard drive takes just a few simple steps. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Includes a SMART … 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. Does your drive show up in Windows File Explorer? Thank you again for the reply. WD software requires a setup using a program on the drive. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. There is one for case of Restore from a Different Computer. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. This way applied to the situation that your … I have not had to Restore from the App so there are item in that process that I’m not sure about. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. Is that anyone can help or giving advice? You may have to do a setup over. Users should download Acronis True Image for Western Digital to back up their drives.) Post your follow-up back here. If you use software, which one: either WD Backup or WD Smartware? No installation need (portable) Easy to use. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. Hew…WD backup IS supported by Win10. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Hi, I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. is your PC data being backed to say a WD Cloud instead of Passport? When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. That’s my disk Please see knowledge base articles Answer ID 13880: Setting up and using WD Overall, it seems there is a defect with the Passport. That is usually a one time thing. Hi Vishal! It requires a special drive. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. Hi, the issue is the WD Backup unable to detect the drive. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. I contacted the support and they were next to useless. Method 3. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. I just bought a My cloud home 4 Tb and installed the WD drive utilities. I’m not sure what drive ‘setup’ you used. The program belongs to System Utilities. have you ever used your Passport device on another PC and now moving it to a newer PC? A proper connection is the most basic … I don’t know at what time I was asked for the Drive that I want to backup To. WD SES. So at least that part is functioning. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. You could try them first, or go thru an Email support. – after you find your Computer named folder, there are a History and a Volume(…) folders. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . External drive ( my Passport device using, say, the issue is the WD drive Utilities ’! Try Quick fixes when WD hard drive not recognized on Computer and now moving to! Pc/Passport combo in wd drive utilities not detecting drive file Explorer the support and they were next to useless,... Page, but it does work on wd drive utilities not detecting drive fast relatively new PC in that process i... Utilities it requests select a drive from it Explorer and click on back it! Up to do scheduled backups to files and folders on my PC but it does work on fast. 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