Incredibly frustrating, unresponsive and inane.” Says Michael of Bend, OR. 1–800–BUY–TREX TREX® DECKLIGHTING™ Installation Instructions TDL-0518 General Information » Refer to www.trex.com for instructional videos on how to install Trex DeckLighting. Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Drive a nail every few joists before you install your next deck board. A thorough cleaning with a mop and gentle detergent, such as dish soap, may help remove residual grime and lighten the stain. Gross margin increased 40 basis points to 40.9%. **** Note: This article is primarily about older style Trex decking than what’s on sale today. have the most up-to-date installation instructions by visiting: trex.com Have Questions? ", "If … This is causing drainage problems and staining of the pieces is becoming very difficult to clean. Get Notified About New Articles, GREAT DEALS on Home Goods, Videos & Product Reviews. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. If you can afford it, go with premium Trex decking. I called and filed a complaint. New models, according to Trex, do not have this issue and are guaranteed against mold stains. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Consolidated gross margin was 36.7%, compared to 42.4% in the year-ago quarter. Chalk lines are typically used in construction to mark straight lines. Even if it didn’t, we could rebuild the entire deck and still be money ahead. You’ll end up with uneven fading which can basically create a 2 color deck. Rinse area with water. They even sent a company out to clean the deck, which didn’t do anything, and killed all my flowers.” Says E of Toms River, NJ. Claim Process. Trex is always improving their product lines so check for newer Trex decking reviews as old complaints may be obsolete. Feedback from our channel partners coupled with record web traffic to our “Trex.com” and “Decks.com” websites support expectations of strong future demand for our products. I should splice deck boards to comport to their minimized square footage solution? It makes a big difference. The only time I needed to scrub anything was when I’d spill something greasy.” Says Marnie of Corning, CA. Trex refuses to stand by its warranty and will find any excuse possible to not replace their product. These products contain bleach that will brighten your deck and kill the mold spores. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. Sometimes the materials fail, but it’s very rare. “As my dogs walked across the deck, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. Check for continuity and polarity. If your building a new deck choose one of their premium models and make sure to frame the deck properly. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Trex does not warrant against and is not responsible for any condition attributable Improper gaps isn’t something you can fix later without redoing all your decking so make sure to do it right the first time. Between my main deck attached to the house and the smaller deck and gangway that lead to my floating EZ-Dock, I have just under 900 square feet of Trex surface, or about 1,800 linear feet of 1″ x 6″ Trex boards. Please contact www.hbsslaw.com Also, for the flaking and warping issues, Trex acknowledged there was an issue. WINCHESTER , Va.--(BUSINESS WIRE)--Nov. 2, 2020-- Considering Can running a skill saw with an 1/8” blade between each piece it to open up a gap for drainage?” Says Bob regarding his horrible Trex deck gaps. It also stains and scratches easily. December 31, 2019, respectively, View source version on businesswire.com: https://www.businesswire.com/news/home/20201102005862/en/, Dennis C. SchemmVice President and CFO Hire a certified Trex pro or a builder with experience installing Trex brand products. With a Trex communicator in hand, you can properly diagnose device issues in the field. Upon calling Trex and submitting a warranty claim to have the material covered, Trex completely washed their hands of any responsibility and emailed some generic letter that it was installed improperly. For more information, visit trex.com. Something as simple as leaves or branches sitting on a Trex deck can stain. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. Any product can have issues from time to time and Trex is definitely no exception. I hired a well-reviewed local contractor who added additional deck joists (so they were 12″ on center) and installed my new Trex deck. The whole deck has tripping hazzards. While our newer high-performance composites fight weather and age with a protective shell, our early-generation composite deck boards–products such as Trex Accents ®, Trex Origins ®, Trex Contours ®, Trex Profiles ® and Trex Brasilia ® –experience a weathering process that’s completely natural. They did replace some of the material but not all even though they were bought from Home Depot and same lot. The mold seems to grow heavily not just on the surface, but inside the rough texture of uncapped decking. Pro Tip: Always use pencil to make your marks since graphite easily washes off the decks surface. According to Trex, all newer products being sold today are designed to resist fading and are backed by a 25 – year Limited Fade & Stain Warranty that guarantees products will not fade in color from light and weathering exposure by more than 5 Delta E (CIE) units – a margin of difference that would be hardly noticeable to the human eye. This problem lasted all summer. Does Trex RainEscape come with a warranty? An old fashioned way of installing deck boards is to find a nail that’s .25″ and use them as spacers. deck joists. It seems some kind of mildew retardant wasn’t added to ‘our lot’ at manufacture, so they admitted it was crap. We found out about a class action suit regarding the mold/mildew problems and fading problems. Net sales for the nine months of 2020 were $653 million, 12% above the $581 million reported for the comparable period in 2019. Trex decking actually moves more and in more unexpected ways than wood decks. We highly recommend them. Warning: Before using any product on your Trex deck check with Trex first to make sure it won’t damage the decks surface. Trex offers the best warranty coverage in the industry so you can rest assured that your investment is well protected. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – year Limited Fade & Stain Warranty. or 12″ o.c. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Trex has a hard time denying the warranty if your contractor follows the proper procedures. If you do those things then bounce won’t be an issue. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. After the deck dries, the dirt footprints remain.” Says Selka of Dublin, OH. It quickly absorbs into the decking and will never come out. As a general rule of thumb assume everything stains a Trex deck. Especially prevalent on older and uncapped composited decking, mold shows up quickly and is more difficult to eradicate than you’d expect. However, over time some types of Trex decking can become spongy and bounce more than when it’s brand new. Color fading is something the company knows about and acknowledges. Trex Warranty Claims Information. Troubleshooting Trex Decking. Check with the manufacturer before you use any product on your Trex deck. Smaller is nicer but too small can be a problem. Blackening like this happens more in dark areas that don’t get much sun. 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