JetBlue was the only airline – domestically and globally – to win awards for both economy and business. NEW YORK--(BUSINESS WIRE)-- JetBlue (NASDAQ: JBLU) today announced it has again been recognized by The Points Guy with awards for Best Domestic Economy Class (Airbus A321 Core) and Best Domestic Business Class (Mint).For a second year, JetBlue was the only airline – domestically and globally – to … After reading mixed reviews of JetBlue’s free Wi-Fi, I was eager to try it out for myself. And in that sense, the airline delivers flawlessly: award-winning legroom, spotless cabins, solid IFE options, free drinks and snacks, and great Wi-Fi. And as always, I put the expense on my Chase Sapphire Preferred Card to take advantage of the 2x bonus that applies to all travel expenses. Don’t get me wrong, I really appreciated the friendly service, the industry-leading legroom, free gate-to-gate WiFi and decent snack and drink selection. Fort Lauderdale houses JetBlue’s third-largest operation after JFK and Boston Logan (BOS), serving as its primary fortress hub and gateway to the Caribbean and Latin America. The boarding process was a free-for-all for most of the economy cabin. The screen tilted and was generally responsive, but there was lag when scrolling. The Alaska Lounge was relatively small but is well-decorated and provided nice views of a few gates with Alaska planes. This aircraft is the first to offer flat-bed seating and suites in the U.S. Cash prices for my exact one-way routing on JetBlue normally cost between $166 and $626. I had access to the Alaska Lounge (you can have it too) using the Priority Pass membership that comes as a benefit of being an additional cardholder on my husband’s Platinum Card. The drink holder was useful for holding my laptop charger, while the other pocket was good for holding my cellphone, snacks and even a partially empty soda can. The flight attendants working this flight were all friendly and professional. In fact, there were no window or aisle seats available, so I originally selected a middle seat but set up an ExpertFlyer alert to notify me if any window or aisle seats became available. But there was a noticeable rod that wasn’t adequately padded near the seatback. The main pitfalls of the experience stem mostly from the airline’s high rates of maintenance delays and cancellations, which was not an issue in my case. View our latest valuations here. Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. (I didn’t factor my lounge experience into the ground experience score for this review, since I didn’t get it with my airfare.). Soon after takeoff, the flight attendants came through the aisles with two beverage carts — one starting at the front and one at the back of the aircraft. JetBlue A321 (N964JT) side view illustration by norebbo.com. Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express. JetBlue already offers the most space throughout coach, entertainment at every seat, snacks, carry-on bags, and the fastest internet access in the sky. JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service. Broken lavatory, IFE and Wi-Fi were both nonfunctional at the start of the flight, chaotic boarding and no complimentary meal. Three hours and 15 minutes after departure, or one hour and 47 minutes before landing, a flight attendant came through the cabin for a second full drink service. The Points Guy will not sell your email. As you can see in the … Enrollment required. However, once the Wi-Fi started working, it could load web pages and emails. JetBlue’s in-flight revel in lived as much as its billing as a service-oriented airline. JetBlue’s Economy product has often been touted as the United States’ best domestic Economy product. Each suite offers a closing door and is a first in the domestic U.S. market. In fact, we arrived at our gate in New York 25 minutes ahead of schedule. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Each seat had enough room under the seat to fit a personal item. JetBlue is an airline that’s pretty hard to pin down. We may receive compensation when you click on links to those products. It’s branded as a low-cost carrier, but it’s also been known for its industry-leading legroom, solid entertainment options and award-winning premium Mint product. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. seat nk beta. At $12, it was disappointingly light, but the salad was fresh — no wilted leaves or slimy fruit — and filling. I arrived at FLL about an hour and a half before my 6 a.m. departure to New York. Related: The best credit cards for airfare purchases. I was able to check in online the day before my flight and download a boarding pass. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). As the airline’s president and COO Joanna Geraghty discussed in a podcast with TPG, the carrier targets markets where it can offer a superior product at an equivalent or lower price than its competitors, resulting in gradual price deflation and fostering healthy competition. Unfortunately, I didn’t see it on my flight. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Review: JetBlue A321 "Even More Space" Economy Class - Live and Let's Fly liveandletsfly.com - Matthew Klint. First, it didn’t work for the first 30 minutes of the flight and needed to be reset twice by the flight attendants. But, these aren’t necessarily specific to JetBlue, and for most passengers on board, these issues were likely relatively minor. However, one of the lavatories was declared inoperable almost immediately after takeoff, leaving just three lavatories for 159 passengers. Luckily, I was in an aisle and had that armrest to myself. There were plenty of restaurants, quick-service cafes and a coffee shop in Terminal 5. I went to the empty staffed line and was greeted with a brisk “Did you try to check in with the kiosk?” I explained, and the agent became slightly more friendly while finishing my check-in and collecting the $30 checked bag fee. Despite this being a transcontinental flight, the flight attendants seemed active and busy for most of the flight. I wasn’t expecting the meals to be offered this soon, so I bought nothing. won the award for best domestic economy product at the first TPG Awards last year. Buy-on-board food in economy is still a bit of an iffy situation on the Mint A321. JetBlue has given the Economy Class cabin in its Airbus A320 aircraft a makeover and the first aircraft fitted with the new cabin is now in service. The base ticket was … And this response time wasn’t a fluke, based on my observations. Editor’s note: During the COVID-19 crisis, our team has temporarily ceased taking review trips. The signature blue mood lighting added a modern and fresh ambience to the spotless cabin. I can already hear you asking: What more do you want? Terms apply to the offers listed on this page. On the domestic front, JetBlue has a large presence on both the East and West coasts. The Points Guy will not sell your email. There are 16 seats in the JetBlue Mint Business Class, all of which are flat beds, and 4 of which are private suites. This upsell yielded a modest $2 savings over simply choosing a Blue Fare and purchasing a checked bag for $30. We may receive compensation when you click on links to those products. The lounge Wi-Fi was speedy, at 249 Mbps download and 107 Mbps upload. JetBlue's A321 transcontinental product in economy is arguably one of the best in the market right now. Starting January 1, 2021, earn 5X points on up to $500,000 on these purchases per calendar year. There was a universal power outlet tucked under each seat, but it was a bit hidden and hard to spot unless you knew where to look. JetBlue operates 3 versions of Airbus A321-200. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). I was in Group B, so I boarded at 9:28 a.m., shortly after family boarding. Earn 10x points on eligible purchases on your new Card at U.S. Gas Stations and U.S. Supermarkets, on up to $15,000 in combined purchases, during your first 6 months of Card Membership. I actually didn’t see or feel the USB outlet until the end of the flight, but the other two passengers and I shared the two outlets in our row cordially. For an explanation of our Advertising Policy, visit this page. Each row of three seats had two power outlets and two USB outlets underneath and between the seats. Amazon video streaming was also available, which provided access to additional movies and TV shows to supplement those on the seatback IFE. But since there was no benefit to purchasing checked baggage online instead of at the airport, I decided to wait until I got to the airport in case JetBlue was offering to check carry-on bags for $5 at LAX (they weren’t). After not having flown JetBlue in nearly a decade, I was really looking forward to giving it a shot on its latest and greatest onboard product. There was a decent breakfast selection that included a pancake-maker, breads and pastries, oatmeal and toppings, boiled eggs, yogurt, an espresso machine, drip coffee and a soda machine. A RED VENTURES COMPANY. Each seat-back boasts a 10-inch touchscreen, which, oddly, did not power on until about 10 minutes after takeoff. This non-Mint configuration of the JetBlue’s A321 carries 200 seats, 42 of which are Even More Space seats with a relatively huge 37 to 41 inches of pitch. Service wasn’t particularly friendly, but it was effective and professional. JetBlue A321 “Even More Space” Economy Class Review. See, recently named the airline the best airline for families, Destination Good service trip to the Dominican Republic. Despite the lavatories — including one that didn’t work the entire flight — and the galley only one row away, the location wasn’t problematic besides the occasional line of passengers. The only source of power was a tower with four outlets — and none of them worked. Instead, we have been publishing a selection of popular reviews from recent years — like this flight review from June 2019 — as well as resuming publishing of new, previously unpublished flight, hotel and lounge reviews, from trips taken before the lockdown. In addition to the 100-plus channels of live DirecTV that JetBlue is known for, the entertainment selection included hundreds of movies, TV shows and even Sirius XM satellite radio. But, even with these shortfalls, this was a comfortable ride for most passengers, and mostly lived up to the carrier’s good reputation in the transcon market. It’s true that my complaints are relatively minor. The Points Guy is introducing a brand new review format that includes numerical scores for each section of the experience. AIrbus A321 BOS business class flight review Core economy fight review Embraer 190 Even More Space JetBlue JFK Mint pit premium economy flight review SEA Francis Zera EDITOR-AT-LARGE - SEATTLE, WA Francis Zera is a Seattle-based architectural, aerial, aviation, and commercial photographer, a freelance photojournalist, and a confirmed AvGeek. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. The best credit cards for airfare purchases, JetBlue was offering to check carry-on bags for $5, How to avoid checked baggage fees on major domestic airlines, The top cards for Global Entry and TSA PreCheck, a benefit of being an additional cardholder, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. 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